The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Poolside snack bar
Snack bar
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Rooftop pool
Seasonal outdoor pool
Beach umbrellas
Sun loungers
Sun terrace
Massage
Pool with view
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
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Location
Gran Via, 53,
Madrid,
Spain,
28013,
Community of Madrid
Map view
street view
Gran Via, 53,
Madrid,
Spain,
28013,
Community of Madrid
City landmarks
Square
Plaza Mayor
790 m
Palace
Royal Palace of Madrid
900 m
Square
Puerta del Sol
760 m
Casino
Gran Via
670 m
Museum
Prado National Museum
1.8
km
Museum
Museo Nacional Thyssen-Bornemisza
1.4
km
Park
El Retiro Park
2.1
km
Plaza de la Independencia
Parque del Retiro
1.7
km
Public Building
Cybele Palace
1.6
km
Calle Ponzano tapas
2.4
km
Museum
Plaza de Cibeles
1.5
km
Church
Real Basilica de San Francisco el Grande
1.6
km
Museum
Museo Nacional Centro de Arte Reina Sofia
2.1
km
Paseo del Pintor Rosales
Templo de Debod
1.0
km
Calle Alcala 42
Circulo de Bellas Artes
1.1
km
Museum
Museo de Historia de Madrid
960 m
Church
Catedral de Sta Maria la Real de la Almudena
1.1
km
Square
Plaza de Santa Ana
1.1
km
Museum
Museo Sorolla
2.0
km
Paseo del Prado Paseo Del Prado
Paseo del Prado
1.5
km
Garden
Sabatini Gardens
760 m
Garden
Royal Botanical Garden of Madrid
1.9
km
Museum
The Museum of Contemporary Art-Madrid
1.1
km
Calle de Ferraz
Temple of Debod
2.2
km
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.4
km
Park
Neptune Fountain
1.5
km
Nearby
Opposite Palacio Real
Plaza de Oriente
120 m
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
410 m
Theatre
Teatro Real
430 m
Church
Iglesia San Gines
480 m
Restaurants
Mercado de San Miguel
750 m
Plaza de San Miguel s/n
Museo del Jamon
730 m
Carrera San Jeronimo 6 Calle De La Victoria
Jamon 55
20 m
Calle Gran Via 55 28013
La Sirena Verde
90 m
Calle Gran Via 62
Txapela
100 m
Calle Gran Via 64 Calle Gran Via
Mawey Taco Bar
70 m
Calle de San Bernardo 5 Local 2
SteakBurger 55
50 m
Calle Gran Via 55 Galeria Gran Via 55
Goofretti Postas
90 m
Calle de las Postas 15
Paraiso del Jamon
70 m
Calle del Arenal 26
Don Jamon
70 m
Calle Gran Via 60
Goofretti
50 m
GOOFRETTI Calle Gran Via 58
Cafe Gran Via
70 m
Calle Gran Via 47
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Clean Rooms
Great Location
Rude Staff
Dining Overpricing
7.0/10
Very good
Rooms
6.9
Location
8.5
Service
7.5
Dining
6.4
Guest reviews
7.0/10
based on 26 reviews
4/5
based on 2911 reviews
8.7
8.7/10 based on 8436 reviews
#211 of 495 hotels in Madrid based on Tripadvisor
Derek
United Kingdom,
May
2024
7.6/10
The hotel had a nice central location, making it easy to explore the city attractions and enjoy great restaurants nearby. The rooms lacked natural light and felt cramped with limited space, which could have been improved to enhance the stay. However, the friendly and accommodating service made up for any shortcomings we experienced during our visit.
Rooms
6.0
The rooms had a view of nothing and were quite small, making it a bit challenging to move around with luggage.
Service
8.0
The staff was really helpful and spoke Spanish fluently, offering to switch our room for a reasonable extra charge.
Location
9.0
The hotel's location was very convenient for exploring the city's highlights, including museums, galleries, and dining options.
Dining
7.0
The dining options needed improvement to attract families, but the European continental breakfast was decent.
Facilities
8.0
The hotel had a lovely rooftop terrace and convenient access to amenities, but dining could have been enhanced.
Mary
United Kingdom,
April
2024
8.0/10
The hotel rooms were a good size, well-appointed, and very clean, in keeping with the hotel's theme. However, they felt small, dark, lacked bathrobes, and had a noticeable pool smell. The service was excellent, especially at breakfast and in handling shuttle issues. The location was perfect for exploring the city, close to attractions and with an amazing rooftop terrace and pool. The dining options were extensive but not outstanding. The facilities were fine, with some areas needing improvement.
Rooms
8.0
The rooms were a good size, well-appointed, and very clean, matching the hotel's theme.
Service
9.0
The service was excellent, particularly at breakfast and in resolving shuttle confusion.
Location
9.0
The hotel's location was perfect, surrounded by train stations for easy city exploration.
Dining
7.0
The dining options were extensive but not exceptional, prompting us to explore other alternatives in the city.
Facilities
7.0
The facilities were decent, though there is room for improvement.
Theodore
United Kingdom,
April
2024
5.0/10
The hotel really needs refurbishment, with stuffy rooms and poor breakfast. However, the view facing outside and being on a higher floor were positives. Woken up by constant banging of room doors early in the morning was unpleasant.
Rooms
5.0
The rooms were stuffy, and the only heating was available with no A/C. Opening the balcony door made it extremely noisy for sleeping.
Service
5.0
The staff was slow and unhelpful. However, some were very welcoming.
Location
7.0
The hotel's location on Gran Via, a lively street, is a bonus with easy access to theaters and live shows.
Dining
5.0
The dining experience was average with a variety of foods but poor breakfast offerings and expensive prices.
Facilities
5.0
The facilities really need refurbishment and lack a variety of dining options.
Fred
United Kingdom,
April
2024
6.8/10
The hotel was a bit of a mixed bag. The rooms had a slight 'oldness' smell and were smaller than expected, but they were still comfortable, and the Nespresso machine was a nice touch. The service was hit or miss, with helpful staff but also some unfriendly encounters. The location was excellent, right in the center with good access to everything. The dining experience was great with varied options, but a bit expensive. Overall, a decent stay with some ups and downs.
Rooms
7.0
The rooms were cozy despite the 'oldness' smell and smaller size. The Nespresso machine was a nice addition.
Service
6.0
The service was a mixed bag. Some staff members were helpful, while others were not very welcoming.
Location
8.0
The location was perfect, right in the center and easy to navigate to different areas.
Dining
7.0
The dining experience offered varied choices and a spacious room but came at a high price.
Facilities
6.0
Catherine
United Kingdom,
March
2024
6.4/10
My stay at this hotel was a mix of ups and downs. The rooms were incredibly small and had thin walls, with some maintenance issues and unprofessional staff. However, the location was unbeatable, and some aspects of the service were commendable. The dining options were fairly comprehensive, and the facilities, despite some drawbacks, were satisfactory.
Rooms
5.0
The room was incredibly small with thin walls and had various issues like bad-smelling towels, plumbing problems, and non-functioning air conditioning. The lack of amenities such as slippers and tissue boxes was noticeable. The window faced a dull backyard with poor lighting.
Service
6.0
The staff, although generally lacking friendliness and professionalism, had a few standout individuals who were efficient. However, there were some disturbances experienced, like being bothered for an iron.
Location
9.0
The location was fantastic, very central and close to major sights in Madrid. Being near the metro station made it convenient for travel, and the proximity to the airport shuttle was a plus.
Dining
7.0
The dining options were fairly comprehensive, providing good choices to cater to different tastes. However, there were some limitations in the selection and quality of food.
Facilities
6.0
The hotel's facilities were adequate, offering services like room service, dry cleaning, and a pool. However, some areas required improvement to enhance the overall guest experience.
James
United States,
February
2024
7.8/10
My stay at the hotel was a mixed experience. The rooms felt a bit sterile and lacked character but were comfortable overall. The location was superb, right in the heart of Madrid, making it convenient to explore the city. The service was attentive, particularly during breakfast, but could have been more helpful with local recommendations. The dining options were varied but limited in some aspects. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were a bit sterile and lacked character, but they were comfortable. A few minor issues were present, but nothing major.
Service
8.0
The staff was attentive from check-in to check-out, and I particularly appreciated their effort to accommodate my gluten-free breakfast needs.
Location
9.0
The hotel's location was a big bonus, being right in the middle of 'el centro' of Madrid. It was within walking distance to all the attractions and shopping areas.
Dining
7.0
The dining options were extensive with plenty of choices, but some aspects felt limited. It could improve by offering more variety.
Facilities
8.0
The facilities were decent overall, with everything one might expect at a standard hotel.
Jack
United States,
November
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were of a very high standard, but I had to upgrade to a superior room to access all facilities, which was not clear beforehand. The service was lovely and accommodating, except for a rude incident regarding a water bottle. The location was fantastic, with easy access to everything and a great view of the city. The dining experience was reasonable, but the dining options were limited. Overall, a pleasant stay with some room for improvement.
Rooms
8.0
The rooms were to a very high standard.
Service
7.0
The service was lovely and friendly, except for a rude incident with the water bottle.
Location
9.0
The location was fantastic, with easy access to everything and a great view of the city.
Dining
6.0
The dining experience was reasonable but limited in options.
Facilities
8.0
The hotel offers good facilities overall.
Thomas
United States,
October
2023
7.4/10
The hotel offered a great night's sleep with clean, comfortable rooms; however, they were quite hot and smaller than expected. The location was fantastic for exploring the city but lacked some soundproofing. The service was friendly and accommodating, while the dining experience could be improved with more choice and warmer food.
Rooms
7.0
The rooms were clean and comfortable, making for a great night's sleep despite being a bit hot and smaller than anticipated.
Service
8.0
The staff were very friendly and accommodating, ensuring a pleasant stay.
Location
9.0
The location was fantastic, central to most attractions and full of small bars and restaurants.
Dining
6.0
The dining experience was nice but could have offered more choice and warmer food.
Facilities
7.0
The facilities were adequate but could use some improvement for a more enjoyable stay.
William
United Kingdom,
October
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were very clean and decent in size with exceptionally comfortable beds. However, the staff was not professional and came across as rude. On the bright side, the location was great for nearby bars and restaurants, while there were some disturbances from noisy neighbors. The dining experience could use some improvements in variety, and the facilities were satisfactory.
Rooms
8.0
The rooms were spacious and cleaned daily, providing a comfortable stay despite the non-professional and rude staff.
Service
6.0
The service was a bit lacking with unprofessional behavior from the staff, but some members stood out as pleasant and helpful.
Location
7.0
The hotel's location was very good for nearby bars and restaurants, offering a convenient spot for exploring the town, despite some disturbances from noise people.
Dining
5.0
Facilities
7.0
Clean Rooms
Rude Staff
Billy
United Kingdom,
October
2023
7.8/10
My stay at the hotel was a mixed experience. Despite the smaller room size than expected due to being fully booked, the cleanliness and daily servicing were impressive. The staff's helpfulness and accommodation stood out, especially considering my experiences at other places in Madrid. However, the unhelpful attitude in providing assistance was a downside. The location was a highlight for its proximity to the metro station, aiding our city navigation, though the initial reception was not welcoming. While the outside ambiance was busy with beggars, the access to key attractions and museums from the hotel was convenient. The dining experience faced some setbacks, but the plentiful and socially distanced breakfast setup was notable. Overall, a stay with ups and downs but valuable nonetheless.
Rooms
8.0
The room, though smaller than expected, was very clean and serviced daily to a high standard.
Service
9.0
The staff was really helpful and accommodating, a stark contrast to some other establishments visited in Madrid.
Location
7.0
The hotel's location was great, near a metro station and Gran Via, easing city exploration, despite some initial reception hiccups.
Dining
8.0
The dining experience, particularly during breakfast, was splendid with plentiful options and adequate spacing in the dining room.
Facilities
7.0
Harry
United Kingdom,
October
2023
8.6/10
The Emperador Hotel offered decent, clean, and comfortable rooms with extremely friendly and efficient service. The location was great and close to all the main attractions in Madrid, making it a convenient choice. The dining experience was good, although breakfast could possibly be found at a lower price elsewhere. The hotel featured a lovely rooftop pool and was situated right on top of a Metro station, adding to its appeal.
Rooms
8.0
The rooms at Hotel Emperador were decent, clean, and comfortable but didn't offer anything particularly special.
Service
9.0
The service was very helpful, informative, and friendly. I even received a welcome drink upon arrival, which was a nice touch.
Location
10.0
The hotel's location was second to none for all the main attractions in Madrid, with easy access to the Metro station and key sights like Puerto de Sol and Plaza Mayor.
Dining
7.0
The dining experience was very good, and although breakfast might be cheaper elsewhere, we enjoyed the convenience, great choice, and friendly atmosphere of the breakfast room.
Facilities
9.0
The hotel featured a lovely rooftop pool and was right on top of a Metro station, making it a convenient choice for guests wanting to explore the city.
Greg
United Kingdom,
September
2023
8.0/10
I had a pleasant stay at the hotel. The rooms were a good size, well-appointed, very clean, and the staff was very helpful. The location is excellent with easy access to public transport. However, the dining experience could be better, and the facilities are a little dated.
Rooms
8.0
The rooms on the 4th floor on the Gran Via side were a good size, well-appointed, very clean, and comfortable.
Service
9.0
The reception staff were very helpful and assisted us promptly.
Location
9.0
The location is excellent, surrounded by train stations making it easy to visit different parts of the city.
Dining
7.0
After the first morning, I opted to find other dining alternatives in the city. The dining experience was good but could be improved compared to other places I've stayed.
Facilities
7.0
The facilities are a little dated but still spacious and clean.
James
United States,
September
2023
7.4/10
I had a mixed experience at the hotel. The rooms, though a bit outdated and small, were decent for our stay. The service was quite accommodating, but there were some limitations with early closing times. The exceptional location near beautiful parks and sights was a big plus, but the dining options were not very exciting.
Rooms
7.0
The rooms we stayed in on the 2nd floor were half the size of others and could use an update.
Service
8.0
The service was helpful and accommodating, although early closing times were a drawback.
Location
9.0
The location was exceptional, offering comfortable beds, excellent bathrooms, and easy access to parks and sights.
Dining
6.0
The dining experience could be more exciting and varied, with slow buffet replenishment.
Facilities
7.0
David
United Kingdom,
September
2023
6.0/10
The hotel had decent sized rooms that were well-appointed with the usual amenities you'd expect, but they felt a bit dull and small. Unfortunately, they weren't as clean as I would have liked. The service was a mix of unfriendly and helpful, with some great suggestions for local activities. The location was exceptional, making it easy to explore different parts of the city, although it didn't quite meet the standards of a 4-star hotel. The dining options were disappointing, lacking variety and quality. Extraordinary food was nowhere to be found. Overall, the hotel provided basic facilities with some room for improvement.
Rooms
6.0
The rooms were a decent size and well-appointed with the usual amenities, but they felt a bit dull and small. They were not very clean.
Service
7.0
The staff had a mix of unfriendly moments but were also very helpful, providing good recommendations for local activities.
Location
8.0
The location was exceptional, surrounded by convenient train stations making it easy to explore different parts of the city, although it didn't quite match a quality 4-star hotel.
Dining
5.0
The dining options were lacking in variety and quality, not meeting the expectations for such a grand hotel.
Facilities
5.0
The hotel offered basic facilities with room for improvement.
Terry
United Kingdom,
September
2023
7.6/10
My stay at the hotel was overall great. The rooms were spacious and clean, offering fantastic views of Gran Via, although they seemed a bit outdated. The service was pleasant and helpful, with the staff being accommodating both before and during our stay. The location was perfect, surrounded by convenient public transportation options and close to the historic center. The dining experience was good but could use more variety. The hotel's facilities were decent, catering to our needs during the stay.
Rooms
7.0
The rooms were spacious and clean, with fantastic views of Gran Via, but they were a bit outdated.
Service
8.0
The service was very pleasant and helpful, making our stay comfortable.
Location
9.0
The location was amazing, with excellent access to public transportation and popular city attractions.
Dining
7.0
The dining options were good but could benefit from more variety.
Facilities
7.0
The hotel facilities met our needs well during our stay.