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Emperador Hotel Madrid, Madrid

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From121US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

Gran Via, 53, Madrid, Spain, 28013

Hotel Emperador is a historic establishment in Madrid known for its prominent connections to celebrities from politics, art, and culture. The hotel has hosted significant movie and TV events, welcoming notable figures like Sophia Loren and Ernest Hemingway. Located in the city center, it offers easy access to major attractions such as the Royal Palace and Gran Vía.

Location

Situated at the heart of Madrid, the hotel is a short stroll from iconic sites like Plaza Mayor and the Royal Palace. Public transportation options include nearby subway stations, and taxi services are readily available, providing convenient access to the wider city. Close parking facilities are located on Calle de San Bernardo and Plaza de Los Mostenses.

Rooms

The hotel features various room types, including Classic Rooms that blend original elegant décor with modern comforts. Club Rooms provide views of Gran Vía or Calle San Bernardo, complete with Nespresso machines and bathrobes. Rooms with terraces on the ninth floor allow guests to enjoy Madrid's sunny climate, some offering stunning city views.

Eat & Drink

Dining options at the Emperador include a bar-restaurant serving gourmet tapas and snacks on the terrace. The Lobby Bar offers an extensive cocktail menu alongside a cozy setup by the windows overlooking Gran Vía. Brunch is served on Sundays, featuring savory choices like eggs Benedict and royal beef burgers.

Leisure & Business

The rooftop pool provides a relaxing oasis with panoramic city views, accessible exclusively through reservation of Balinese beds. Event rooms accommodate up to 250 guests, making it suitable for weddings and business functions. An on-site gym and personalized concierge services enhance the guest experience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Room
Max:
2 persons
26 m² 
Bed options:
1 Double bed
City view
Coffee machine
Heating
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Guest Room
Max:
2 persons
23 m² 
Bed options:
1 Double bed
Heating
Air conditioning
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Guest Room
Max:
3 persons
26 m² 
Bed options:
3 Single beds
Heating
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Madrid1000 ft
Airports
Adolfo Suarez Madrid-Barajas (MAD) 13.9 mi
Train
Principe Pio Train Station3700 ft
Metro stations
Santo Domingo Metro400 ft
Callao Metro1000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Poolside snack bar
  • Snack bar

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs

Spa & Leisure

  • Rooftop pool
  • Seasonal outdoor pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Massage
  • Pool with view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Location

Gran Via, 53, Madrid, Spain, 28013
Map view
street view
Gran Via, 53, Madrid, Spain, 28013
Nearby
Opposite Palacio Real
Plaza de Oriente
400 ft
Church
Monastery of las Descalzas Reales
1400 ft
Broadway Theatre
Teatro Real
1500 ft
Church
Iglesia San Gines
1600 ft
Restaurants
Mercado de San Miguel
2500 ft
Plaza de San Miguel s/n
Museo del Jamon
2400 ft
Carrera San Jeronimo 6 Calle De La Victoria
Jamon 55
100 ft
Calle Gran Via 55 28013
La Sirena Verde
300 ft
Calle Gran Via 62
Txapela
400 ft
Calle Gran Via 64 Calle Gran Via
Mawey Taco Bar
300 ft
Calle de San Bernardo 5 Local 2
SteakBurger 55
200 ft
Calle Gran Via 55 Galeria Gran Via 55
Goofretti Postas
300 ft
Calle de las Postas 15
Paraiso del Jamon
300 ft
Calle del Arenal 26
Don Jamon
300 ft
Calle Gran Via 60
Goofretti
200 ft
GOOFRETTI Calle Gran Via 58
Cafe Gran Via
300 ft
Calle Gran Via 47

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Clean Rooms
Great Location
Rude Staff
Dining Overpricing
7.0/10
Very good
Rooms
6.9
Location
8.5
Service
7.5
Dining
6.4
Guest reviews
7.0/10
based on 25 review
4/5 based on 2911 review
8.7
8.7/10based on 8728 review
#211 of 495 hotels in Madrid based on Tripadvisor
Derek
United Kingdom, May  2024
7.6/10

The hotel had a nice central location, making it easy to explore the city attractions and enjoy great restaurants nearby. The rooms lacked natural light and felt cramped with limited space, which could have been improved to enhance the stay. However, the friendly and accommodating service made up for any shortcomings we experienced during our visit.

Rooms
6.0
The rooms had a view of nothing and were quite small, making it a bit challenging to move around with luggage.
Service
8.0
The staff was really helpful and spoke Spanish fluently, offering to switch our room for a reasonable extra charge.
Location
9.0
The hotel's location was very convenient for exploring the city's highlights, including museums, galleries, and dining options.
Dining
7.0
The dining options needed improvement to attract families, but the European continental breakfast was decent.
Facilities
8.0
The hotel had a lovely rooftop terrace and convenient access to amenities, but dining could have been enhanced.
Mary
United Kingdom, April  2024
8.0/10

The hotel rooms were a good size, well-appointed, and very clean, in keeping with the hotel's theme. However, they felt small, dark, lacked bathrobes, and had a noticeable pool smell. The service was excellent, especially at breakfast and in handling shuttle issues. The location was perfect for exploring the city, close to attractions and with an amazing rooftop terrace and pool. The dining options were extensive but not outstanding. The facilities were fine, with some areas needing improvement.

Rooms
8.0
The rooms were a good size, well-appointed, and very clean, matching the hotel's theme.
Service
9.0
The service was excellent, particularly at breakfast and in resolving shuttle confusion.
Location
9.0
The hotel's location was perfect, surrounded by train stations for easy city exploration.
Dining
7.0
The dining options were extensive but not exceptional, prompting us to explore other alternatives in the city.
Facilities
7.0
The facilities were decent, though there is room for improvement.
Theodore
United Kingdom, April  2024
5.0/10

The hotel really needs refurbishment, with stuffy rooms and poor breakfast. However, the view facing outside and being on a higher floor were positives. Woken up by constant banging of room doors early in the morning was unpleasant.

Rooms
5.0
The rooms were stuffy, and the only heating was available with no A/C. Opening the balcony door made it extremely noisy for sleeping.
Service
5.0
The staff was slow and unhelpful. However, some were very welcoming.
Location
7.0
The hotel's location on Gran Via, a lively street, is a bonus with easy access to theaters and live shows.
Dining
5.0
The dining experience was average with a variety of foods but poor breakfast offerings and expensive prices.
Facilities
5.0
The facilities really need refurbishment and lack a variety of dining options.
Fred
United Kingdom, April  2024
6.8/10

The hotel was a bit of a mixed bag. The rooms had a slight 'oldness' smell and were smaller than expected, but they were still comfortable, and the Nespresso machine was a nice touch. The service was hit or miss, with helpful staff but also some unfriendly encounters. The location was excellent, right in the center with good access to everything. The dining experience was great with varied options, but a bit expensive. Overall, a decent stay with some ups and downs.

Rooms
7.0
The rooms were cozy despite the 'oldness' smell and smaller size. The Nespresso machine was a nice addition.
Service
6.0
The service was a mixed bag. Some staff members were helpful, while others were not very welcoming.
Location
8.0
The location was perfect, right in the center and easy to navigate to different areas.
Dining
7.0
The dining experience offered varied choices and a spacious room but came at a high price.
Facilities
6.0
Catherine
United Kingdom, March  2024
6.4/10

My stay at this hotel was a mix of ups and downs. The rooms were incredibly small and had thin walls, with some maintenance issues and unprofessional staff. However, the location was unbeatable, and some aspects of the service were commendable. The dining options were fairly comprehensive, and the facilities, despite some drawbacks, were satisfactory.

Rooms
5.0
The room was incredibly small with thin walls and had various issues like bad-smelling towels, plumbing problems, and non-functioning air conditioning. The lack of amenities such as slippers and tissue boxes was noticeable. The window faced a dull backyard with poor lighting.
Service
6.0
The staff, although generally lacking friendliness and professionalism, had a few standout individuals who were efficient. However, there were some disturbances experienced, like being bothered for an iron.
Location
9.0
The location was fantastic, very central and close to major sights in Madrid. Being near the metro station made it convenient for travel, and the proximity to the airport shuttle was a plus.
Dining
7.0
The dining options were fairly comprehensive, providing good choices to cater to different tastes. However, there were some limitations in the selection and quality of food.
Facilities
6.0
The hotel's facilities were adequate, offering services like room service, dry cleaning, and a pool. However, some areas required improvement to enhance the overall guest experience.
James
United States of America, February  2024
7.8/10

My stay at the hotel was a mixed experience. The rooms felt a bit sterile and lacked character but were comfortable overall. The location was superb, right in the heart of Madrid, making it convenient to explore the city. The service was attentive, particularly during breakfast, but could have been more helpful with local recommendations. The dining options were varied but limited in some aspects. Overall, a decent stay with some room for improvement.

Rooms
7.0
The rooms were a bit sterile and lacked character, but they were comfortable. A few minor issues were present, but nothing major.
Service
8.0
The staff was attentive from check-in to check-out, and I particularly appreciated their effort to accommodate my gluten-free breakfast needs.
Location
9.0
The hotel's location was a big bonus, being right in the middle of 'el centro' of Madrid. It was within walking distance to all the attractions and shopping areas.
Dining
7.0
The dining options were extensive with plenty of choices, but some aspects felt limited. It could improve by offering more variety.
Facilities
8.0
The facilities were decent overall, with everything one might expect at a standard hotel.
Jack
United States of America, November  2023
7.6/10

My stay at the hotel was a mixed experience. The rooms were of a very high standard, but I had to upgrade to a superior room to access all facilities, which was not clear beforehand. The service was lovely and accommodating, except for a rude incident regarding a water bottle. The location was fantastic, with easy access to everything and a great view of the city. The dining experience was reasonable, but the dining options were limited. Overall, a pleasant stay with some room for improvement.

Rooms
8.0
The rooms were to a very high standard.
Service
7.0
The service was lovely and friendly, except for a rude incident with the water bottle.
Location
9.0
The location was fantastic, with easy access to everything and a great view of the city.
Dining
6.0
The dining experience was reasonable but limited in options.
Facilities
8.0
The hotel offers good facilities overall.
Thomas
United States of America, October  2023
7.4/10

The hotel offered a great night's sleep with clean, comfortable rooms; however, they were quite hot and smaller than expected. The location was fantastic for exploring the city but lacked some soundproofing. The service was friendly and accommodating, while the dining experience could be improved with more choice and warmer food.

Rooms
7.0
The rooms were clean and comfortable, making for a great night's sleep despite being a bit hot and smaller than anticipated.
Service
8.0
The staff were very friendly and accommodating, ensuring a pleasant stay.
Location
9.0
The location was fantastic, central to most attractions and full of small bars and restaurants.
Dining
6.0
The dining experience was nice but could have offered more choice and warmer food.
Facilities
7.0
The facilities were adequate but could use some improvement for a more enjoyable stay.
William
United Kingdom, October  2023
6.6/10

My stay at the hotel was a mix of positives and negatives. The rooms were very clean and decent in size with exceptionally comfortable beds. However, the staff was not professional and came across as rude. On the bright side, the location was great for nearby bars and restaurants, while there were some disturbances from noisy neighbors. The dining experience could use some improvements in variety, and the facilities were satisfactory.

Rooms
8.0
The rooms were spacious and cleaned daily, providing a comfortable stay despite the non-professional and rude staff.
Service
6.0
The service was a bit lacking with unprofessional behavior from the staff, but some members stood out as pleasant and helpful.
Location
7.0
The hotel's location was very good for nearby bars and restaurants, offering a convenient spot for exploring the town, despite some disturbances from noise people.
Dining
5.0
Facilities
7.0
Clean Rooms
Rude Staff
Billy
United Kingdom, October  2023
7.8/10

My stay at the hotel was a mixed experience. Despite the smaller room size than expected due to being fully booked, the cleanliness and daily servicing were impressive. The staff's helpfulness and accommodation stood out, especially considering my experiences at other places in Madrid. However, the unhelpful attitude in providing assistance was a downside. The location was a highlight for its proximity to the metro station, aiding our city navigation, though the initial reception was not welcoming. While the outside ambiance was busy with beggars, the access to key attractions and museums from the hotel was convenient. The dining experience faced some setbacks, but the plentiful and socially distanced breakfast setup was notable. Overall, a stay with ups and downs but valuable nonetheless.

Rooms
8.0
The room, though smaller than expected, was very clean and serviced daily to a high standard.
Service
9.0
The staff was really helpful and accommodating, a stark contrast to some other establishments visited in Madrid.
Location
7.0
The hotel's location was great, near a metro station and Gran Via, easing city exploration, despite some initial reception hiccups.
Dining
8.0
The dining experience, particularly during breakfast, was splendid with plentiful options and adequate spacing in the dining room.
Facilities
7.0
Harry
United Kingdom, October  2023
8.6/10

The Emperador Hotel offered decent, clean, and comfortable rooms with extremely friendly and efficient service. The location was great and close to all the main attractions in Madrid, making it a convenient choice. The dining experience was good, although breakfast could possibly be found at a lower price elsewhere. The hotel featured a lovely rooftop pool and was situated right on top of a Metro station, adding to its appeal.

Rooms
8.0
The rooms at Hotel Emperador were decent, clean, and comfortable but didn't offer anything particularly special.
Service
9.0
The service was very helpful, informative, and friendly. I even received a welcome drink upon arrival, which was a nice touch.
Location
10.0
The hotel's location was second to none for all the main attractions in Madrid, with easy access to the Metro station and key sights like Puerto de Sol and Plaza Mayor.
Dining
7.0
The dining experience was very good, and although breakfast might be cheaper elsewhere, we enjoyed the convenience, great choice, and friendly atmosphere of the breakfast room.
Facilities
9.0
The hotel featured a lovely rooftop pool and was right on top of a Metro station, making it a convenient choice for guests wanting to explore the city.
Greg
United Kingdom, September  2023
8.0/10

I had a pleasant stay at the hotel. The rooms were a good size, well-appointed, very clean, and the staff was very helpful. The location is excellent with easy access to public transport. However, the dining experience could be better, and the facilities are a little dated.

Rooms
8.0
The rooms on the 4th floor on the Gran Via side were a good size, well-appointed, very clean, and comfortable.
Service
9.0
The reception staff were very helpful and assisted us promptly.
Location
9.0
The location is excellent, surrounded by train stations making it easy to visit different parts of the city.
Dining
7.0
After the first morning, I opted to find other dining alternatives in the city. The dining experience was good but could be improved compared to other places I've stayed.
Facilities
7.0
The facilities are a little dated but still spacious and clean.
James
United States of America, September  2023
7.4/10

I had a mixed experience at the hotel. The rooms, though a bit outdated and small, were decent for our stay. The service was quite accommodating, but there were some limitations with early closing times. The exceptional location near beautiful parks and sights was a big plus, but the dining options were not very exciting.

Rooms
7.0
The rooms we stayed in on the 2nd floor were half the size of others and could use an update.
Service
8.0
The service was helpful and accommodating, although early closing times were a drawback.
Location
9.0
The location was exceptional, offering comfortable beds, excellent bathrooms, and easy access to parks and sights.
Dining
6.0
The dining experience could be more exciting and varied, with slow buffet replenishment.
Facilities
7.0
David
United Kingdom, September  2023
6.0/10

The hotel had decent sized rooms that were well-appointed with the usual amenities you'd expect, but they felt a bit dull and small. Unfortunately, they weren't as clean as I would have liked. The service was a mix of unfriendly and helpful, with some great suggestions for local activities. The location was exceptional, making it easy to explore different parts of the city, although it didn't quite meet the standards of a 4-star hotel. The dining options were disappointing, lacking variety and quality. Extraordinary food was nowhere to be found. Overall, the hotel provided basic facilities with some room for improvement.

Rooms
6.0
The rooms were a decent size and well-appointed with the usual amenities, but they felt a bit dull and small. They were not very clean.
Service
7.0
The staff had a mix of unfriendly moments but were also very helpful, providing good recommendations for local activities.
Location
8.0
The location was exceptional, surrounded by convenient train stations making it easy to explore different parts of the city, although it didn't quite match a quality 4-star hotel.
Dining
5.0
The dining options were lacking in variety and quality, not meeting the expectations for such a grand hotel.
Facilities
5.0
The hotel offered basic facilities with room for improvement.
Terry
United Kingdom, September  2023
7.6/10

My stay at the hotel was overall great. The rooms were spacious and clean, offering fantastic views of Gran Via, although they seemed a bit outdated. The service was pleasant and helpful, with the staff being accommodating both before and during our stay. The location was perfect, surrounded by convenient public transportation options and close to the historic center. The dining experience was good but could use more variety. The hotel's facilities were decent, catering to our needs during the stay.

Rooms
7.0
The rooms were spacious and clean, with fantastic views of Gran Via, but they were a bit outdated.
Service
8.0
The service was very pleasant and helpful, making our stay comfortable.
Location
9.0
The location was amazing, with excellent access to public transportation and popular city attractions.
Dining
7.0
The dining options were good but could benefit from more variety.
Facilities
7.0
The hotel facilities met our needs well during our stay.
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Rooms and Guests2 Guest, 1 Room